Employee engagement is a key predictor of employee retention and can be defined as an employee’s positive emotional feelings regarding their job and their organisation.
An engaged employee is fully involved in and enthusiastic about their role. Such employee’s apply ‘discretionary effort’ to the work and organisation. It is called discretionary because it is within the employee’s discretion to go the extra mile rather than just do what is necessary to get through the day without attracting the negative attention of management. Work for them has an emotional connection. It is not just the transaction of hiring their labour out in return for remuneration.
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