Ai Group members have unlimited access to our telephone advice service, where they can have workplace-related questions answered by our experienced advisers.

The Workplace Advice Line is Ai Group's national telephone advisory service for all members' "on the spot" workplace-related questions.

Call the Workplace Advice Line
1300 55 66 77 and press option 1
(Overseas: +61 3 9867 0100).

Weekdays from 8.30am to 5.30pm
(Australian Eastern Daylight/Standard Time)

Call the Workplace Advice Line for assistance on topics including:

  • Award matters
  • Wage rates
  • Leave entitlements
  • Hours of work
  • Employer superannuation obligations
  • Performance management
  • Termination of employment
  • Unfair dismissals
  • Redundancy
  • Discrimination, harassment and bullying
  • Employment legislation
  • Minimum employment conditions
  • Employment contracts and agreements
  • Handling Workers' Compensation claims
  • Work Health and Safety management

Members can also email the Workplace Advice Line at and we can call you back. Please ensure you include your member number in the email.

Safety Incident Legal Support Service

In addition to the Workplace Advice Line service, members have access to immediate telephone advice and guidance from our safety lawyers on what you need to do when a safety incident occurs within your workplace. This service is available 24 hours a day, 7 days a week, 365 days a year. Call 1300 55 66 77.

Send us a question


Is it time to review your rosters?

  • Have you had the SAME roster arrangement for years?
  • Do you need to EXPAND operations to meet increased demand?
  • Would you like to REDUCE the amount of overtime worked?
  • Do you know all your rostering OPTIONS and how much each option COSTS?

Reviewing your roster arrangements could cut costs, increase productivity, improve work health and safety, and raise employee work/life balance and wellbeing.

Initial telephone advice on the most effective roster system from a WHS perspective, assistance with implementing rosters and provision of industry standard template rosters is covered as part of your Ai Group membership.

Additional services are also available to members on a fee for service basis including:

  • Creation of a custom roster
  • Costing of rosters against award/enterprise agreement and relevant legislation to ensure compliance and identify cost savings
  • Ensuring rosters pass the better off overall test during enterprise bargaining

If you would like to know more about how we can help please call the Ai Group’s Workplace Advice Line on 1300 556 677.