There was an immediate need to pivot to an online mode of service delivery. This meant refining its IT systems to ensure it would service staff primarily working from home across the country. All staff had to have appropriate equipment to be able to continue working at home. This meant the small IT team, was delivering an extraordinary service to ensure that everyone was set up properly within a short time. It also meant that they were working very hard to provide timely assistance online or sometimes by phone. Programs for upgrades and development had to be escalated.

During the Pandemic, business continuity was vital, not just for the business needs, but to ensure the communities they operated in maintained viability and their workforce was able to work and earn.

Prior to the pandemic, this thriving business was winning work and not anticipating a pandemic hitting the country.

From the outset of the pandemic, the business committed to minimising the spread of Coronavirus (COVID-19) to keep its employees safe and well at work.

In unprecedented times of a Pandemic, many companies had to pivot quicky to ensure that they could operate within the changing circumstances. The company had to undertake substantial planning which was needed not just at the business level but also at an industry level

The pandemic caused an immediate impact on the business, as it had to remain operational, but reduce the level of its operations.

When the Pandemic hit Australia in March 2020, the business had not been prepared for lockdowns and covid safe working practices.

There were many logistical challenges posed by the pandemic that ensured it was not going to be business as usual.

COVID 19 provided a burning platform to adapt, change and prioritise in a way not seen for over 100 years.

Uber faced the impact of the pandemic on their partners: the drivers, restaurants and delivery people who earn with the Uber platform. Uber stepped up to assist.