Many Ai Group members have adjusted their operations in response to the COVID-19 pandemic. These stories are examples of what can be achieved in adversity and we showcase them here as a source of inspiration to all members and to share some tips for those looking to respond to these challenging times.
There was an immediate need to pivot to an online mode of service delivery. This meant refining its IT systems to ensure it would service staff primarily working from home across the country. All staff had to have appropriate equipment to be able to continue working at home. This meant the small IT team, was delivering an extraordinary service to ensure that everyone was set up properly within a short time. It also meant that they were working very hard to provide timely assistance online or sometimes by phone. Programs for upgrades and development had to be escalated.
During the Pandemic, business continuity was vital, not just for the business needs, but to ensure the communities they operated in maintained viability and their workforce was able to work and earn.
Prior to the pandemic, this thriving business was winning work and not anticipating a pandemic hitting the country.
From the outset of the pandemic, the business committed to minimising the spread of Coronavirus (COVID-19) to keep its employees safe and well at work.
In unprecedented times of a Pandemic, many companies had to pivot quicky to ensure that they could operate within the changing circumstances. The company had to undertake substantial planning which was needed not just at the business level but also at an industry level
The pandemic caused an immediate impact on the business, as it had to remain operational, but reduce the level of its operations.
Uber faced the impact of the pandemic on their partners: the drivers, restaurants and delivery people who earn with the Uber platform. Uber stepped up to assist.
Ai Group has provided assistance, information and advice to thousands of member businesses who have experienced the consequences of activity restrictions and the drop in business and consumer incomes and expenditure due to the global pandemic.
As part of this process we have collected detailed feedback from Australian businesses about their experiences. These reports summarise this feedback gathered across March, April and May 2020. They illustrate the range of concerns, issues and factors that our members have reported regarding the effects of the COVID-19 pandemic on their business.
The Workplace Advice Line is Ai Group’s national telephone advisory service for all your on the spot workplace related questions.
Weekdays from 8.30am to 5.30pm
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With almost 300 staff and networks of relationships that extend beyond borders (domestic and international) we have the resources and expertise to meet the changing needs of our membership. We provide the practical information, advice and assistance you need to run your business.