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Employers may use surveillance devices in the workplace:

  • to minimise the risk of theft, vandalism, arson, graffiti etc;
  • to ensure the security of employees;
  • to prevent unauthorised access to confidential information;
  • to ensure compliance with the employer’s policies;
  • to monitor customer service and employee performance; and
  • for training purposes (such as monitoring phone calls in a call centre).

Before introducing surveillance into the workplace, employers should consider relevant legislation and develop appropriate surveillance policies.

 

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