Skills for Contact Officers Refresher (Digital Classroom)

This 2 hour workshop aims to enhance participants general understanding of the roles and responsibilities of a contact officers and upskill participants to be able to effectively respond to allegations of bullying, harassment and discrimination in the workplace.

Key content covered includes: inappropriate workplace behaviours, barriers to reporting, roles and responsibilities of a contact officer, alternative dispute resolution (ADR) skills, tailored case studies.

Learning outcomes

• Determine the role and responsibilities of a contact officer
• Refresh knowledge and understanding of unlawful discrimination, harassment, victimization, adverse action and bullying
• Outline the options to take action and resolve concerns
• Understand and apply the key steps in the process of meeting with an individual
• Understand the concept of active listening and how to support employees involved in a complaint of discrimination, harassment or bullying
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Course information: 

Duration: 2 hours 

Cost: From $198 per person

Who should attend

This workshop is designed for employees who are Contact Officers. Participants are asked to bring a copy of their company's relevant policies and procedures with them so the key principles covered can be applied to their specific work environment.

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