Supervisors and Managers must be able to proactively manage conflict before it escalates into a crisis situation or becomes unlawful behaviour such as workplace bullying. The ability to recognise conflict, understand the nature of it and to be able to assist in resolving it should be part of the skill set of all leaders.
In this workshop, we will introduce your leaders to the fundamentals of conflict resolution and give them positive strategies and tools to help manage conflict situations in the workplace. The workshop is practical and uses group discussion, personal reflection, individual questionnaires and role plays.
This is where we have participants from various organisations come to our venue. The added value of this method is the opportunity to network with other participants and share knowledge and experience.
We can come to you! The added value of this method of learning is that we can customize the workshop to focus on your business needs and issues.
Not quite sure what you need? Ai Group's Training Team can assist.