HR Resource Centre

Australia’s Awards system is defined by its complexity

Ai Group’s Annotated Awards are defined by their clarity

Find out more

Do you have a burning HR question that needs answering?

Our expert HR advice
is just a click away

There are many reasons why emotional intelligence (EQ) is good for business, most significantly because it helps leaders inspire discretionary effort. Discretionary effort is the extent to which employees will go ‘above and beyond the call of duty’ for their employer.

For instance, employees will be more amenable to working overtime when the leader has created goodwill amongst them. This goodwill is created by the leader demonstrating EQ, in the ways described in the next section. If employees don’t respect and admire their leader because of poor EQ, that leader will have much less to draw on when making requests.

 

 

Contact Us

If you have a general enquiry, you can give us a call or send us a message and we'll get back to you within the next 2 business days.