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Our guest is Lucy Finlay. James and Lucy have a wonderful chat about the tension and healthy conflict of ….innovative new products hitting the market quickly and…. the need to ensure standards are in place for these new products.

Lucy is the Standards and Regulations Manager for Schneider Electric and the perfect person to ask.


Think of this: We buy exciting new products almost every day: smart phones, smart TVs, new vehicles, air fryers, complicated and next gen hair dryers and toasters and water bottles, even ‘smart’ blenders: many of these products did not exist a few years ago. Certainly the ‘smart’ part didn’t…

Yet we expect all of these products to perform as promised at purchase….

To meet this expectation, specific manufacturing standards and quality standards must be developed, agreed and implemented.

Quickly, efficiently, and accurately.

It’s a fascinating supply chain challenge of our time.

Lucy explains the difficulties, the challenges and the competing issues of managing fast innovation and agreed standards . It’s a great chat!

James Scotland

After a long career in multiple aspects of supply chain management, corporate training and business advisory, James brings a business improvement mindset to his role as General Manager of Supply Chain Resilience for Ai Group. A skilled communicator and adviser, James has been involved with Oil & Gas, the Defence industry and supply chain across the board for over 40 years.

James has a Masters degree in International Management and a partially completed Doctor of Business Administration. He says he'll get around to finishing it when he retires.