Program Overview 

This is a grassroots one day introduction program that helps participants successfully transition from worker to the Leading Hand role. The program aims to create a level of self-awareness around one’s own behaviours and the subsequent impact on team members. Participants will develop some basic communication skills and techniques and learn how to get the best out of their team. They will discover how to get the work done through planning and assigning tasks and how to apply effective consultation processes in the workplace to solve work related issues. 

This course will: 

  • Develop an understanding of the responsibilities of the Leading Hand role and how it contributes to organisational effectiveness 
  • Build self-awareness around one’s own style 
  • Establish strong interpersonal relationships through the development of effective communication skills 
  • Contribute to effective teamwork processes through a variety of techniques and processes 
  • Understand the importance of prioritising workflow and assigning tasks in order to achieve effective crew performance 
  • Understand how to apply consultation processes in the workplace to solve problems 


Our Human Capabilities Training Courses

Course information: 

Duration: 1 day 

Cost: From $475

Who should attend: 

Employees new to supervision / Leading Hand role.

Need help?

Training enquiries
1300 55 66 77 option 3 and ask for Training

Members with a Workplace enquiry can call the Workplace Advice Line
1300 55 66 77 and press option 1
(Overseas: +61 3 9867 0100)

Weekdays from 8.30am to 5.30pm
(Australian Eastern Daylight/Standard Time)

Onsite/Online Training Enquiry