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Conflict in the workplace is unavoidable. Handled well, it can present opportunities for debate, growth and innovation. When it is not handled effectively, the results can be damaging to workplace relationships, team work and productivity.

Supervisors and Managers must be able to proactively manage conflict before it escalates into a crisis situation or becomes unlawful behaviour such as workplace bullying.  The ability to recognise conflict, understand the nature of it and to be able to assist in resolving it should be part of the skill set of all leaders.

In this workshop, we will introduce your leaders to the fundamentals of conflict resolution and give them positive strategies and tools to help manage conflict situations in the workplace.  The workshop is practical and uses group discussion, personal reflection, individual questionnaires and role plays.

The following tools and techniques are to be covered: 

  • Understanding Conflict and Conflict Resolution
  • Understanding How People Behaviour in Conflict
  • Understanding the Reasons for Conflict
  • Understanding Values, Differences in Perception, Culture and Personalities
  • The Five Modes of Responding to Conflict
  • Communication Techniques
  • Group Decision Making and Consensus
  • Designing Options to Resolve
  • Problem Solving Tools
  • Understanding Different Resolution Methods
  • Bring it all Together
     
COURSE INFORMATION
Duration:
Cost:
1 Day
POA
WHO SHOULD ATTEND

Managers or supervisors who need identify and resolve workplace conflict.

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