This program will equip your Contact Officers to understand their role and responsibilities and develop the core competencies and skills required.
Upon completion of this program, participants will be able to:
Note: The role of a Contact Officer is not defined by legislation and often varies from organisation to organisation. This program is designed for Contact Officers who have been appointed to provide information and support to colleagues. It is not designed for managers and supervisors responsible for resolving complaints.
This workshop is designed for employees who are or may become Contact Officers. Participants are asked to bring a copy of their company's relevant policies and procedures with them so the key principles covered can be applied to their specific work environment.