Wednesday, 17 November 2021          9:00 AM – 4:30 PM

Member: $462.00
Non Member: $570.00

Venue: Ai Group, Melbourne

Places left: 16
  • Are you new to the role of Leading Hand?
  • Would you like to be able to conduct a toolbox talk with confidence?
  • Are you wondering how to communicate more effectively with difficult people ?

This is a grassroots one day introduction program that helps participants successfully transition from worker to the Leading Hand role. The program aims to create a level of self- awareness around one's own behaviours and the subsequent impact on team members. Participants will develop some basic communication skills and techniques and learn how to get the best out of their team, how to get the work done through planning and assigning tasks and how to apply effective consultation processes in the workplace to solve work related issues.

The benefits

  • Develop an understanding of the responsibilities of the Leading Hand role and how it contributes to organisational effectiveness
  • Build self-awareness around one's own style
  • Establish strong interpersonal relationships through the development of effective communication skills
  • Contribute to effective teamwork processes through a variety of techniques and processes
  • Understand the importance of prioritising workflow and assigning tasks in order to achieve effective crew performance
  • Understand how to apply consultation processes in the workplace to solve problems

Our site

This is where we have participants from various organisations come to our venue. The added value of this method is the opportunity to network with other participants and share knowledge and experience.

Your site

We can come to you! The added value of this method of learning is that we can customise the workshop to focus on your business needs and issues.

Not quite sure what you need? Ai Group's Training Team can assist.


  • Fae Campbell

    Fae Campbell is a highly skilled Learning and Development consultant who brings a wealth of leadership and sales expertise to organisations. With over 20 years of experience to draw upon (including corporate management, sales, facilitation and small business creation), she delivers workshops in ways that are both objective driven and enjoyable. Her consulting and training experience in Leadership, Sales, and Customer Service has taken place across a diverse range of organisations including: AGL, ANZ, Australia Post, Care Super, Coles Supermarkets, Sensis, Optus, BHP Billiton, Deloitte, Lion Nathan, Cummins, Mercer, Ericcson, Department of Immigration and Citizenship, OrthoClinical diagnostics, Exxon Mobil, Flowserve, Hospira, Epworth Hospital Group, Westpac, CSL Ltd, VicRoads, Newcastle Permanent, BUPA, VCAA.