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The culture of any organisation is shaped by the worst behaviour the leader is willing to tolerate. (Gruenter and Whitaker).

This half-day program is designed to ensure that managers and supervisors understand their role in achieving legal compliance, undertaking effective complaint handling and promoting a respectful workplace culture. Participants will explore when and how they are obliged to act in a range of common workplace scenarios.

Upon completion of this program, participants should be able to:

  • Define discrimination, sexual harassment and bullying and harassment and explain the impact of it in the workplace
  • Apply the legal protections afforded to workers complaining of unacceptable workplace behaviour (protections against victimisation and adverse action) and workers accused of it (procedural fairness)
  • Identify the duties and responsibilities of managers and supervisors, particularly in relation to compliance, role modelling and complaint handling
  • Determine what constitutes reasonable management action in the context of performance management and disciplinary action
  • Examine the potential liability of managers and employers and how to proactively identify and address risk factors, and
  • Determine how to respond effectively to allegations and complaints.

Who should attend?

This workshop is designed for all Managers and Supervisors.

Our site

Come to our venue and benefit from the opportunity to network with other participants and share knowledge and experience.

Your site

We can come to you! The added value of this method of learning is that we can customise the workshop to focus on your business needs and issues.

Not quite sure what you need? Ai Group's Training Team can assist.