Non Member:


This 2 hour workshop aims to enhance participants general understanding of the roles and responsibilities of a contact officers and upskill participants to be able to effectively respond to allegations of bullying, harassment and discrimination in the workplace.

Key content covered includes: inappropriate workplace behaviours, barriers to reporting, roles and responsibilities of a contact officer, alternative dispute resolution (ADR) skills, tailored case studies.

Learning outcomes


  • Determine the role and responsibilities of a contact officer
  • Refresh knowledge and understanding of unlawful discrimination, harassment, victimization, adverse action and bullying
  • Outline the options to take action and resolve concerns
  • Understand and apply the key steps in the process of meeting with an individual
  • Understand the concept of active listening and how to support employees involved in a complaint of discrimination, harassment or bullying