The Workplace Advice Line is experiencing an extremely high volume of calls following Monday’s announcement of the Victorian Stage 4 Restrictions.
Wait times are currently around two hours. If your query relates to Stage 4 Restrictions in Victoria, please email

Non Member:


The purpose of this half day program is to assist you to recognise and develop various communication techniques and skills to minimise communication problems and breakdowns. Emphasis will be placed on developing effective communication patterns, questioning and listening skills.

At the completion of this program participants should be able to:

  • Define effective communication.
  • Identify and discuss barriers to effective communication.
  • Recognise ineffective communication patterns.
  • Discuss perception in communication.
  • Determine what language to use in certain contexts.
  • Identify effective communication techniques to include
    • Effective listening.
    • Effective questioning.
    • Recognising non-verbal language.
  • Identify and apply assertiveness techniques.