Issue resolution

Legislation requires workplaces have an issue resolution process that is readily available to workers. If issues cannot be resolved at the workplace level, access to external assistance must be provided.

A documented and well-communicated process facilitates the resolution of issues in the workplace. Issue resolution processes can be advertised on noticeboards, and/or on an intranet (if all workers have access to it). It may also be part of a worker handbook and the induction process.