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Mobile telephones can be very useful for employers by improving communication and efficiency. However, regular use of mobile telephones has the potential to distract employees from their work which may negatively affect productivity and customer service. The distractions of mobile telephones can also have serious safety consequences in some cases, such as in production or warehousing facilities.

The starting point for managing this issue is a clear policy setting out expectations for the use of mobile telephones at work. The types of guidelines that are reasonable will depend upon the nature of the industry and workplace and the daily tasks carried out by employees. A total ban on the use of mobile telephones makes sense in a hazardous working environment but may not be realistic in an office environment. Subject to safety risks, some flexibility is reasonable for employees, especially those with family responsibilities. 

This policy is a sample only. Employers should seek advice from Ai Group in tailoring this policy to the particular needs of the organisation.

Guidance notes and instructions are shown italicised.

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Date Update
20/07/2020 This policy has undergone a periodic review and no significant changes have been made. 
12/3/2019 This policy has undergone a periodic review and has been updated to include  new 'Definitions' and  'Use of personal mobile devices in the workplace' sections and further examples that organisations may use depending on their approach to this topic. 




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