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Our Sample Grievance & Complaints Policy outlines fair procedures for employees to voice their complaints in a constructive way.
When responding to a grievance it is important that an employer can demonstrate that all reasonable steps have been taken to prevent discrimination, harassment or bullying from occurring. What constitutes reasonable steps may vary depending on the circumstances, including the size of the organisation.
Training is recommended for most organisations and would be considered essential in larger organisations. For advice about what is required for your organisation, contact the Ai Group Workplace Advice Line on 1300 55 66 77. For more information, see Implementing a discrimination, harassment and bullying policy and Steps to reduce the risk of harassment, discrimination and bullying.
This policy is a sample only. Employers should seek advice from Ai Group in tailoring this policy to the needs of the organisation
Guidance notes and instructions are shown italicised.
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This policy has undergone a periodic review. No significant changes have been made.
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