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Some employers use visual surveillance devices (such as video cameras) to monitor:

  • compliance with the organisation’s policies (such as occupational health and safety);
  • performance of employees (such as customer service and productivity); and
  • workplace security (such as in building foyers and customer service areas).

Employers should develop a surveillance policy that clearly states when and why surveillance will be used, who has access to surveillance records, and any consequences that may follow from the surveillance. 

The use of visual surveillance is regulated by legislation in some states and territories and may include the requirement that cameras used for surveillance by an employer be cleary visible and that signs are placed within the workplace where cameras exist. 

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