Representatives of Ai Group participate in the SA Water Business Customer Advisory Group providing SA Water a mechanism to obtain views from organisations representing the business community about the services they provide.

Every four years, SA Water need to submit a business plan to the Essential Services Commission of South Australia (ESCOSA) who then determines the total revenue they are able to raise from customers in order to deliver water and sewerage services.

SA Water have five initiatives that customers have told them they value based on previous conversations with the broader community. They now need to check with customers if there is a willingness to pay for them. Each initiative would add to the price everyone pays for that service. If enough customers support them, then SA Water will include them in their 2020-24 Plan.

To assist in this process SA Water have developed the ‘Would You Invest in This Survey’ which is accessible via this link Would You Invest in This?

Based on the responses to each initiative, the survey provides a cost estimate change to your quarterly billed water and sewerage services.

Ai Group feels this is an important initiative and encourages Members to tell SA Water what you might support. The Survey closes at 5pm, Monday 22 April 2019.

If you have any questions, please contact SA Water at or call Andris Versteeg, Manager Customer Research and Insights, on 08 7424 2037.